Refund policy

Last updated: September 2026

At Brivora Living, we want you to be satisfied with your purchase. This policy explains how returns, cancellations and refunds are handled.

Your statutory rights as a consumer are not affected by this policy.

1. Cancelling an Online Order

For most products purchased online, UK consumers have a legal right to cancel their order without giving a reason within 14 days after receiving the goods.

If you wish to cancel an order under this right, please contact us at:

Email: zilberbergmichal95@gmail.com

Please include your order number and clearly state that you wish to cancel your order.

After notifying us of your cancellation, the goods should normally be returned within 14 days.

2. Returning Products

Products should be returned in appropriate condition and securely packaged.

Customers are responsible for taking reasonable care of products while they are in their possession.

You may handle products as reasonably necessary to establish their nature, characteristics and functionality. If a product has been handled beyond what is reasonably necessary and its value has been reduced, applicable law may allow a deduction for that reduction in value.

Unless otherwise required by law or agreed by us, customers are responsible for the direct cost of returning an unwanted product under the statutory cancellation right.

3. Refunds

When a valid cancellation applies, we will process the refund in accordance with applicable UK consumer law.

Where required, the refund will include the cost of standard delivery paid for by the customer. If a customer selected a more expensive delivery option, only the cost of the least expensive standard delivery option is normally refundable.

Refunds will normally be made using the original payment method.

Where goods have been returned, we may wait until the goods are received back or the customer provides appropriate evidence that they have been returned, where permitted by law.

4. Faulty, Damaged or Incorrect Products

If you receive a product that is faulty, damaged, not as described or incorrect, please contact us as soon as possible.

Email: zilberbergmichal95@gmail.com

Please provide your order number and, where appropriate, photographs showing the problem.

We will assess the issue and provide an appropriate remedy in accordance with your statutory consumer rights.

5. Products That Cannot Be Returned

Certain products may be excluded from the statutory cancellation right where an applicable legal exception applies.

If an exception applies to a particular product, this will be clearly stated before purchase.

6. How to Request a Return

To request a return or cancellation, contact:

Email: zilberbergmichal95@gmail.com

Please include:

• Order number

• Name used for the order

• Reason for contacting us

• Photos or other relevant information where applicable

We will provide the appropriate return instructions.

7. Your Statutory Rights

Nothing in this policy limits or removes any rights you have under applicable UK consumer protection law.

For online purchases, statutory cancellation rights generally provide a 14-day cancellation period after receiving goods, subject to legal exceptions. Faulty or misdescribed products may also have additional statutory remedies.

If you have a question about a return or refund, please contact us before sending an item back.