Welcome to the Brivora Living FAQ page. Below you will find answers to the most common questions regarding our furniture products, ordering, shipping, and returns.
1. Ordering & Payments
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, American Express (AMEX), Maestro, as well as digital wallets like Apple Pay, Google Pay, and PayPal.
What currency are your prices in?
All prices listed on brivora-living.shop are displayed and charged in British Pounds (GBP - £).
Will I be charged any hidden fees or taxes at checkout?
No. All prices on our store are transparent. We offer 100% Free Shipping across the UK, and there are no hidden handling fees or added surcharges at checkout.
2. Shipping & Delivery
Do you deliver across the entire UK?
Yes, we deliver to addresses across the United Kingdom.
How much does shipping cost?
Shipping is 100% FREE on all orders across the UK.
How long will delivery take?
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Order Processing Time: 1 Business Day (Monday – Friday).
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Transit / Delivery Time: 1 – 2 Business Days (Monday – Friday).
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Total Estimated Delivery: 1 – 3 Business Days.
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Order Cut-off Time: 5:00 PM (GMT).
How can I track my package?
Once your order has shipped, we will send you an email with a tracking number and link. You can also track your shipment live on our Track Your Order page.
3. Returns & Refunds
What is your return policy?
We offer a 30-day money-back guarantee. You have 30 calendar days from the date you receive your package to request a return.
How do I start a return?
To initiate a return, please send an email to zilberbergmichal95@gmail.com with your order number and reason for return. Our support team will provide you with step-by-step instructions and our UK return address.
Who pays for return shipping?
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Damaged or Incorrect Items: If the item arrived damaged or we sent the wrong product, Brivora Living covers 100% of the return shipping costs.
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Change of Mind: If you are returning an item because you changed your mind, you will be responsible for the return shipping fees.
How long do refunds take to process?
Once your return is received and inspected, approved refunds are credited back to your original payment method within 5 to 7 business days.
4. Products & Care
Are your furniture items covered by warranty?
Yes, all items sold on Brivora Living are covered against manufacturing defects. If you experience an issue with your item, contact customer support immediately.
What should I do if my furniture arrives damaged?
If your item arrives with damaged packaging or missing pieces, please email us at zilberbergmichal95@gmail.com within 48 hours of delivery with photo evidence, and we will arrange a free replacement or full refund.
5. Still Have Questions?
Our customer care team is happy to help!
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Email: zilberbergmichal95@gmail.com
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Phone: +44 7537 102471
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Address:
Brivora Living
23 Upper Ox Hill
Swindon, SN5 4GG
United Kingdom -
Support Hours: Monday – Friday, 9:00 AM – 5:00 PM (GMT)