Refund & Return Policy

30-Day Money Back Guarantee

We want you to be completely delighted with your purchase from Brivora Living. If you are not satisfied with your item, we offer a straightforward 30-day return policy.

1. Return Window

You have 30 calendar days from the date you receive your package to request a return.

2. Return Eligibility

To qualify for a return:

The item must be unused, unmodified, and in the same condition as received.
The item must be in its original packaging.
Proof of purchase (such as your receipt or order confirmation email) is required.

3. How to Initiate a Return

Send an email to zilberbergmichal95@gmail.com with your Order Number and reason for return.
Our customer service team will verify your details and send you specific return instructions along with our designated UK return address.
Package your item securely and send it back using a trackable delivery service.

4. Return Shipping Costs

Defective, Damaged, or Incorrect Items: If the return is due to our fault (e.g., received damaged or wrong item), Brivora Living covers 100% of the return shipping costs.
Customer Preference / Change of Mind: If you decide to return an item because you changed your mind, you will be responsible for paying the return shipping fees.

5. Refunds Process

Once your return is received and inspected:

We will send you an email notifying you that we have received your item.
Upon inspection approval, your refund will be processed back to your original payment method within 5 to 7 business days.